Terms and Condtions

This contract sets out your rights and responsibilities when you use the services provided by Vegan Shopping Hub (we’ll refer to our website, mobile apps and other services as our “Services”), so please read it carefully. By using any of our Services (even just browsing our website), you’re agreeing to the Terms. If you don’t agree with the Terms, you may not use our Services.

Sorry to have to talk like this, it’s just we don’t want to have legal issues due to lack of clarity. Hopefully it all makes sense and seems reasonable to you.

LIMITATION OF LIABILITY

Vegan Shopping Hub does not manufacture, store or inspect any items sold through our Services. We provide the venue; the items in our marketplace are produced and sold directly by independent sellers. Vegan Shopping Hub does not make any warranties about their quality, safety or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release Vegan Shopping Hub from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers or items that caused physical injury (like product liability claims).

Content You Access. You may come across materials that you find offensive or inappropriate while using our Services. We make no representations concerning any content posted by users through the Services. Vegan Shopping Hub is not responsible for the accuracy, copyright compliance, legality or decency of content posted by users that you accessed through the Services. You release us from all liability relating to that content.

People You Interact With. You can use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services, and you release us from all liability relating to your interactions with other users. Please be careful and exercise caution and good judgment in all interactions with others, especially if you are meeting someone in person.

Third-Party Services. Our Services may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). You may also need to use a third party’s product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. Vegan Shopping Hub is not a party to those agreements; they are solely between you and the third party.

DISPUTES WITH OTHER USERS

If you find yourself in a dispute with another user of Vegan Shopping Hub’s Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

Buyers and sellers who are unable to resolve a dispute related to a transaction on our website or mobile apps may request our assistance. Vegan Shopping Hub will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. Vegan Shopping Hub has no obligation to resolve any disputes.

Release of Vegan Shopping Hub. You release Vegan Shopping Hub from any claims, demands and damages arising out of disputes with other users or parties.

REFUNDS, RETURNS AND EXCHANGES

Vegan Shopping Hub is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

Buyers:

Before purchasing, it is best to locate and get familiar with the shop’s Returns & exchanges policy. You can view this information by clicking the Shop Policies link on their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. You can contact the seller prior to ordering to get clarification.

Returning an Item

It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:

  • Confirmation from the seller that they’ll accept the return
  • A return shipping address provided by the seller
  • The timeframe in which the seller expects to receive the returned item
  • An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)

We also recommend holding on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.

Issues With a Transaction

Since each seller on Vegan Shopping Hub runs their own shop, Vegan Shopping Hub is not directly involved in transactions between individual buyers and sellers.

This also means when you encounter an issue with a transaction (such as a non-delivery or an item not being as described), we ask that you first contact the seller directly to work towards a resolution. Because Vegan Shopping Hub is not directly involved in the transaction between buyers and sellers, we are unable to issue immediate refunds for purchases.

While it’s our hope that both the buyer and seller will come to a mutual resolution, we can’t guarantee this will be the case.

In the event that you’re unable to get in touch with the seller or work things out with them directly, the next step is contacting Vegan Shopping Hub for assistance.

Please be aware that not all issues will be assistance.

Sellers:

As a seller on Vegan Shopping Hub, you’re expected to clearly state your policies regarding returns and refunds in your Shop Policies. This includes:

  • Whether or not you accept returns
  • The timeframe in which you may accept a return
  • Who will pay for the cost of return shipping for any items that are sent back to you

If you enter into a return agreement with a buyer, we require you to fulfill that agreement. This may include:

  • Issuing a refund for the returned item(s)
  • Providing Vegan Shopping Hub with proof of shipping for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly. Buyers are also encouraged to contact you if they experience any issues.